HOW TO:
Update Your Credit Card on Active (Parent Portal)
Updating your credit card requires you to update your parent portal in two locations.
- Automatic Tuition Payments
- "My Wallet" handles all Meet Fee's and other Charges
FAQ:
-If your automatic tuition charges are going through monthly, but your meet fees are not - update "My Wallet".
-If your meet fees are going through but your monthly tuition charges are not - update Automatic Tuition Payments.
-If neither your replacing an old form of payment or if neither your meet fee's nor tuition charges are going through - update both locations.
STEP 1
Log into your parent portal - address changes by season, current address for the 2021-2022 season is:
(If you aren't automatically logged in, you must use the login email address that you set-up at the beginning of this season.)
https://swimportal.active.com/?a=284250120
STEP 2
DIRECTIONS ON HOW TO UPDATE
For Automatic Tuition Payments - Update, Add or Change Payment Information:
http://activesupport.force.com/usersupport/articles/en_US/Article/Changing-Payment-Information
For Meet Fee's - Update, Add or Change Payment Information in "My Wallet":
http://activesupport.force.com/usersupport/articles/en_US/Article/My-Wallet-Adding-or-Changing-Payment-Information
If you have any problems with your account, please contact our administrative team at cougaraquaticteamllc@gmail.com.